RETURN & REFUND POLICY Comfort Mobile Effective Date: June 7, 2026
- Introduction
At Comfort Mobile (“we,” “us,” or “our”), your satisfaction matters to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for repairs, used/refurbished devices, and accessories purchased in-store or online at comfortmobile.ca.
By purchasing a product or booking a repair service with us, you agree to the terms outlined in this policy.
- Repair Services
Because repairs are a service performed on your personal device, completed repairs are generally not eligible for refund once the work has been carried out and the device has been returned to you in working order.
2.1 Workmanship Warranty All repairs are backed by a limited warranty covering the specific part replaced and the labour performed. If the same issue reoccurs due to a defect in parts or workmanship within the warranty period, we will repair it again at no additional charge.
2.2 What Is Not Covered Our repair warranty does not cover:
New physical damage occurring after the repair (drops, cracks, water/liquid damage) Damage caused by misuse, unauthorized repairs, or third-party tampering after our service Pre-existing issues unrelated to the specific repair performed Software issues, data loss, or third-party app malfunctions unrelated to the hardware repair 2.3 Diagnostic Fees If you decline to proceed with a recommended repair after a paid diagnostic, the diagnostic fee is non-refundable, as it reflects the technician’s time and inspection already performed.
- Used & Refurbished Devices (Phones, Laptops, Desktops)
We want you to feel confident buying a used or refurbished device from us.
3.1 Return Window Used and refurbished devices may be returned within 7 days of purchase, provided the device is in the same condition as sold and includes all original accessories and packaging.
3.2 Eligible Returns A return or exchange will be honoured if the device:
Was defective or dead-on-arrival (DOA) Does not match the condition described at the time of sale Fails to power on or function as advertised, through no fault of the customer 3.3 Non-Eligible Returns We are unable to accept returns where:
The device has visible new physical or liquid damage after purchase The device has been opened, serviced, or tampered with by a third party More than 7 days have passed since the original purchase date The original proof of purchase cannot be provided 3.4 Refund vs. Exchange Depending on the situation, we may offer a repair, exchange for a similar device, or a full refund to the original payment method, at our discretion and based on what is fairest to resolve the issue.
- Accessories & New Parts
Unopened, unused accessories (cases, chargers, cables, screen protectors, etc.) may be returned within 7 days of purchase with proof of purchase, for a full refund or exchange.
Opened or used accessories, and special-order parts, are non-refundable unless defective.
- Warranty Claims
If your used device or repair develops a genuine issue within the applicable warranty period, please bring the device and your original receipt to our store for evaluation. Our technicians will assess the issue and determine whether it is covered under warranty before any repair, replacement, or refund is processed.
- How to Request a Return or Refund
To start a return, exchange, or warranty claim:
Bring the device and original receipt to Comfort Mobile at 2107 22nd Street West, Saskatoon, SK, or contact us at [email protected] Our team will inspect the device and confirm eligibility under this policy Approved refunds are issued to the original payment method within 5–10 business days Approved exchanges are processed in-store once the returned item has been inspected 7. Non-Refundable Items
The following are non-refundable under any circumstance:
Diagnostic fees for declined repairs Devices with confirmed liquid, fire, or accidental physical damage after purchase Gift cards or store credit already redeemed Custom or special-order parts not normally stocked 8. Payment Processing & Refund Timing
Refunds are issued using the same payment method used for the original purchase. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider’s processing times. We do not store full payment card details; all transactions are processed through secure, PCI DSS-compliant payment processors.
- Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our services or applicable law. Updates will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.
- Contact Us
If you have any questions about a return, refund, or warranty claim, please contact us:
Comfort Mobile 2107 22nd Street West, Saskatoon, SK S7M 0V2, Canada
Email: [email protected] Phone: 306-716-7427 Website: www.comfortmobile.ca
Store Hours: Monday – Saturday, 9:00 AM – 6:00 PM