PRIVACY POLICY Comfort Mobile Effective Date: June 7, 2026
1. Introduction
Comfort Mobile (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using our website at comfortmobile.ca, booking a repair appointment, purchasing products or services, or contacting us, you consent to the practices described in this Privacy Policy.
2. Who We Are
Comfort Mobile is a device repair business located in Saskatoon, Saskatchewan, Canada. We provide repair and maintenance services for cell phones, laptops, computers, MacBooks, and other electronic devices. We also sell products through our online and in-store shop.
3. Information We Collect
We collect personal information that is necessary to provide our services.
3.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Billing and shipping address
- Device information (make, model, issue description)
- Payment information (processed securely — see Section 6)
- Messages or enquiries submitted through contact forms
3.2 Information Collected Automatically When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs and search terms
- Device type and operating system
This data is collected through cookies and third-party analytics tools (see Section 5).
3.3 Information from Third Parties We may receive information about you from third-party services such as Google and Facebook when you interact with our ads or complete a transaction.
4. How We Use Your Information
We use your personal information only for the purposes for which it was collected, including:
- Processing and fulfilling repair appointments and orders
- Communicating with you about your repair status, order, or enquiry
- Processing payments securely
- Sending marketing emails or newsletters (only with your consent)
- Improving our website and services through analytics
- Complying with legal obligations
- Preventing fraud and ensuring security
We will not use your information for any purpose not listed above without obtaining your prior consent.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic.
5.1 Google Analytics We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised data such as page views, session duration, and traffic sources. You can opt out by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
5.2 Facebook Pixel We use the Facebook Pixel to measure the effectiveness of our advertising and to show relevant ads to users who have visited our site. You can manage your ad preferences at facebook.com/ads/preferences.
5.3 Managing Cookies You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
6. Payment Processing
All online payments are processed through secure third-party payment processors. We do not store your full credit card details on our servers. Our payment processors comply with the Payment Card Industry Data Security Standard (PCI DSS). Your payment information is encrypted during transmission using SSL technology.
7. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: Third-party companies that assist us in operating our business (e.g., payment processors, email marketing platforms, analytics providers), who are contractually obligated to keep your information confidential.
- Legal requirements: If required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets.
- With your consent: For any other purpose with your explicit consent.
8. Email Marketing and Communications
We may send you promotional emails or newsletters if you have opted in to receive them. You may opt out at any time by:
- Clicking the “Unsubscribe” link in any marketing email
- Contacting us directly at the information listed in Section 12
Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your repair or purchase.
9. Retention of Your Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Repair records and transaction data are typically retained for a minimum of seven (7) years for accounting and legal purposes. After this period, your data is securely deleted or anonymised.
10. Your Privacy Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw your consent to the collection or use of your information
- Request deletion of your personal information where we have no legal obligation to retain it
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.
11. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include SSL encryption, secure servers, and restricted access to personal data. While we strive to protect your information, no method of transmission over the internet is 100% secure.
12. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Comfort Mobile 2107 22 St W, Saskatoon, SK S7M 0V2, Canada.
Email: [email protected] Website: www.comfortmobile.ca